FAQ
1. Why should I use a disaster restoration company instead of doing it myself or hiring a general contractor?
Disaster restoration companies specialize in cleaning, repairing, and rebuilding properties after unexpected damage from fire, water, storms, mold, or trauma. Here’s why using a restoration company is the smart choice:
- Speed & Emergency Response: We respond quickly—often within hours—to prevent further damage and start the recovery process immediately.
- Specialized Equipment & Training: We have industrial-grade tools and certified technicians trained in water extraction, mold removal, smoke remediation, and more.
- Health & Safety: Hazards like mold, smoke, sewage, and biohazards require special handling to protect your health. We follow strict safety standards and protocols.
- Insurance Coordination: We know how to work with insurance companies, document damage, and help ensure your claim is properly filed and processed.
- Comprehensive Service: From initial cleanup to full reconstruction, we handle everything in one seamless process—so you don’t have to juggle multiple contractors.
- Peace of Mind: Disasters are stressful. We provide guidance, support, and professional care so you can focus on what matters most—getting back to normal.
2. What should I do right after a fire, flood, storm, or other disaster damages my property?
Make sure everyone is safe and contact emergency services if needed. Once the situation is under control, contact your insurance company and call a restoration company like us. We’ll help secure your property and start the recovery process right away.
3. How soon should I call a restoration company?
As soon as possible. The sooner we can begin cleanup and repairs, the better chance we have to prevent further damage and save more of your property. Fast action can also reduce overall costs.
4. What does the restoration process look like?
Every situation is different, but typically it goes like this:
- Emergency contact and quick response
- Inspection and damage assessment
- Water removal and drying (if needed)
- Smoke, soot, mold, or biohazard cleanup (depending on the damage)
- Repairs and reconstruction (if necessary)
- Final walkthrough with you to ensure satisfaction
5. How long does the restoration process take?
It depends on the extent of the damage. A small water leak might take a few days, while a major fire or flood could take several weeks. If reconstruction is needed, that timeline may extend depending on the materials, permits, and size of the job. We’ll give you a clear timeline after we inspect the property.
6. Can I stay in my home or business during restoration?
Sometimes, yes. For minor damage, it may be safe to stay. For major issues, especially involving fire, mold, or biohazards, it’s usually safer (and sometimes required) to leave until the work is complete. We’ll help you make the best and safest decision.
7. What if I wait too long to start restoration?
Delaying restoration can lead to more damage, like mold growth, structural problems, or increased repair costs. It can also affect your insurance claim. It’s always best to act quickly.
8. How do I choose the right restoration company?
Reputable restoration companies carry certifications from organizations like the IICRC (Institute of Inspection, Cleaning and Restoration Certification), OSHA for safety compliance, and may be EPA Lead-Safe certified. These credentials ensure professional standards.
9. What makes your company different?
We’re experienced, certified, and local. Our team treats your property like it’s our own. We communicate clearly, work efficiently, and ensure the job is done right — including any reconstruction — so you can feel safe and supported every step of the way.
