FAQ
Why choose Advance Restoration for emergency restoration work?
Advance Restoration provides 24/7 emergency service for water, fire, storm and mold cleanup by IICRC certified experts.
How long has Advance Restoration been in business?
15 years in business, since 2006.
What separates Advance Restoration from other restoration services?
Quick response times, superior customer service, IICRC certified experts, advanced technologies, and customer satisfaction as our top priority.
How long will it take my water damaged property to dry?
Drying time is estimated based on a combination of determining factors including location, duration and source of water, types specifics of building materials, weather conditions and timing of emergency services. While there are no hard and fast customs to determine how long your property will take to dry, we can tell you most properties dry between three to five days, depending on the conditions.
Who is responsible for paying for restoration services?
Ultimately, the property owner is responsible for payment. Work authorizations are signed by the property owner to authorize work to begin. In some instances, the property owner can make a claim with their insurance provider. The restoration contractor oftentimes collects only the deductible amount and bills the insurance provider as a service to the customer. In the case of large loss, the property owners mortgage company may be included as a payee on the claim. If your claim is not covered by insurance or as the owner you decide not to make a claim, you will be asked to pay in full at time of service.
How long does the restoration process take?
Due to multiple variables on a property loss, it is difficult at best to estimate how long full restoration will take. Discussing your property loss with a reputable restoration specialist can go a long way to determining a timeframe and phases for your properties restoration.
Can I do the cleanup myself?
Whether its damage from fire, wind or water the restoration cleanup is best left to the experts. Advance Restoration takes the safety of property owners and its team members seriously. Securing the site is paramount to safety from electrical hazards, slip and fall, air quality, debris removal and checking appliances for safe operation. Water sources and electrical power may need to be turned off and kept off until evaluated by a licensed plumber or electrician.
Do I need multiple restoration estimates for my insurance carrier?
In short, no. Insurance carriers, adjusters, and restoration experts use a third party pricing system, Xactimate. Xactimate is based on industry standard rates for restoration. Therefore all entities have agreed to the pricing of Xactimate. The system was created with the homeowner in mind, pricing should be close to or equal which allows for the homeowner to choose the most reputable company, not the least expensive.
How quickly can a restoration expert be to my property?
Advance Restoration strives to be at emergency property damage situations within an hour or less, depending on your location. We are available for calls 24/7 to book appointments convenient to your schedule.
Does the Adjuster have to come out before the restoration expert or can I get started asap?
Unequivocally, No. Timing is critical to full recovery from disaster. Costs will be minimized by taking immediate action which limits further damage. Quick action is good for the insurer. Advance Restoration professionals are trusted partners with your insurance carrier, making every accommodation to complete work that is only inside the scope of your coverage.
