Water Damage Repair Services From Flooded Basements, Leaky Roofs, Sump Pump Failures, Sewage Backups, Broken Pipes, Faulty Plumbing and All Other Sources of Water

Water damage restoration is the process of restoring  a property  back to pre-loss condition after sustaining any level of water damage. While there are currently no government regulations in the United States dictating procedures, two large certifying bodies, the IICRC  and the RIA, do recommend standards of care. Most companies use the IICRC  procedural standard, which is the S500. It is based on reliable restoration principles, research and practical experience with extensive consultation and information gathered from numerous sources. These include the scientific community, the international, national and regional trade associations serving the disaster restoration industry, chemical formulators and equipment manufacturers, cleaning and restoration schools, restoration service companies, the insurance  industry, allied trades persons and others with specialized experience. The S500 water damage  guide is subject to further revision as developments occur in technology, testing and processing procedures.
The IICRC S500 provides a specific set of practical standards for water damage restoration. It does not attempt to teach comprehensive water damage restoration procedures; rather it provides the foundation and basic principles of proper restoration practices. Prior to specifying the job scope  and procedures, the S500 must be reviewed. This is important so that the individual circumstances of each restoration job are taken into account. Users of the S500 must be in pace with technology and follow all rules and regulations of a country whether it may be federal, state, provincial or local law. Federal, State and local laws might also determine who can do the water damage restoration assessment and who can authorize mitigation procedures. Each case of water damage may be unique and common sense may require deviation from the S500.



Our procedures include:
1. Loss assessment and evaluation
2. 2 Categorization
3. 3 Classifications
4. 4 Principles in drying
5. Structural and contents consideration
6. Monitoring water damage equipment and drying charts
7. Completion of mitigation

Loss Assessment and Evaluation

A professional water damage restoration service will document the materials which were affected by the water damage and refer to industry standard pricing guides such as The Blue Book in order to determine the proper value of the residence’s materials lost and their service.
Water damage services include the inspection of the affected area(s) with water sensing equipment such as probes and other infrared tools in order to determine the source of the damage, and possible extent of area affected. Restoration services would then be rendered to the residence in order to dry the structure, sanitize any affected or cross contaminated areas, and deodorize all affected areas and materials. After the labor is completed, water damage equipment including, but not limited to, air movers, air scrubbers, dehumidifiers, wood floor drying systems, and sub floor drying equipment is left in the residence. After a period of two to three days are the labor is completed, a reevaluation of the residence is taken to monitor the drying process, and any equipment not further needed is removed as to keep the charges under control.


Water, under the IICRC’s S-500 Standard and Reference Guide for Professional Water Damage Restoration, has been broken off into three categories. These categories are based upon the level of contamination present, or presumed present, in the source water.

Category 1 is water from a clean or sanitary source. Previously known as clear water, this descriptor has since been removed to reduce confusion. These can include water from broken clean water supply lines; clean water from toilet tank or bowl; faucets; and bottled water. Although the source may be from a clean source,
category 1 water can quickly degrade into category 2 or 3 depending upon such factors as time, temperature, and contact with contaminants.

Category 2 is water with some level of contaminants that could cause discomfort or illness if ingested. Previously known as grey water, this descriptor has since been removed to avoid confusion. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; dishwasher overflow. Category 2 water can quickly degrade into category 3 depending upon such factors as time, temperature, and contact with contaminants.

Category 3 water is grossly unsanitary, and could cause severe illness or death if ingested. Previously known as black water, this descriptor has since been removed to avoid confusion. Sources for category 3 water include, but are not limited to, sewage; flooding from rivers or streams; Wind driven rain, water from beyond the toilet trap; water from the toilet bowl with feces; and standing water that has begun to support microbial growth.

Water damage is classified into one of the following classes:

Class 1 Water Damage – Slow Evaporation Rate: Water losses that affect only part of a room or area, or losses with lower permeance/porosity materials (e.g., plywood, particle board, structural wood, VCT, concrete). Little or no wet carpet or padding is present. Minimum moisture is absorbed by materials, releasing moisture slowly.

Class 2 Water Damage – Fast Evaporation Rate: Water losses that affect an entire room or carpet and cushion. Water has wicked up walls 12″ – 24″. There is moisture remaining in structural materials (e.g., plywood, particleboard, structural wood, concrete).

Class 3 Water Damage – Fastest Evaporation Rate: Water may have come from overhead. Ceilings, walls, insulation, carpet, cushion and sub-floor in the entire area are saturated.

Class 4 Water Damage – Specialty Drying Situations: These consist of wet materials with very low permeance/porosity (hardwood, plaster, brick, concrete, stone). Typically, there are deep pockets of saturation, which requires very low specific humidity.

Principles in drying Structural and contents consideration

When working within a residence, it is often the case that those who are performing the water damage restoration must work with and around the contents of the home. This includes, but is not limited to, furniture, electronics, books, and any other materials that may have been affected by the water damage. The moving around of the said contents is often referred to “contents manipulation.” Water damage restoration firms often bill content manipulation on a per hour basis.
Contents may also require treatment due to the effects of water damage. This may include, but is not limited to, sterilization, sanitization, deodorization, drying, and storing of said contents. Other contents may simply be unsalvageable or the cost of having it salvaged would exceed its current value. In these cases, the contents would be discarded.


It is important to be proactive in the monitoring process. Many questions have to be asked and answered: Is the drying equipment set up properly? Are the personnel qualified to adjust equipment placement and conduct new techniques? Are the machines in good working order and are they maintained properly?
After the water has been extracted and any non-salvageable materials have been removed, water damage professionals should place drying equipment according to industry guidelines for capacity in the affected areas. Industry standards state that drying vendors should return to the residence at regular time intervals, preferably every twenty-four hours, to monitor the equipment, temperature, humidity, and moisture content of the affected walls, contents, or other affected materials. Should one area be dry and another affected area still wet, the firm will relocate or remove equipment accordingly.


Once the temperature, humidity, and moisture content are deemed acceptable and safe according to industry standards, the water damage restoration equipment would be removed and the water damage restoration process would be complete.

Some homeowners, property managers, building maintenance operators use their own personnel to perform water damage restoration to save on the growing costs, it is prescribed to hire a professional water damage restoration company to perform these services since there are defining criteria and methods to be used for assessing water damage and establishing restoration procedures. Because of the unique circumstances of every water damage restoration project, it is impractical to issue blanket rules intended to a situation. In extenuating circumstance, deviation from portions of the S500 may be appropriate. In performing a job, carelessness is never acceptable and common sense should always prevail.

Advance Restoration offers a wide variety of services necessary to mitigate structural damage and reduce loss of personal property due to water damage and flood damage. Our team of trained professionals will respond quickly to cleanup damages to wet or flooded basements, sewage contamination, storm damages for residential and commercial properties. Our services include water extraction and pumping of standing water, complete structural drying, de-humidification, mold and sewage mitigation, and offsite or onsite content cleaning in a large storage area within our warehouse. We use state of the art equipment including dehumidifiers, air movers, air scrubbers, and drying furnaces

Water Damage Cleanup and Dryout Services – Broken Pipes, Sprinkler Lines, Flash Floods, Sewer Backups, Fire Damage and Basement Flooding – 24/7 Emergency Services

If you have water damage due to heavy rain, power failure, broken appliances, foundation leaks, sump pump failure, broken or frozen pipes , or an appliance malfunction, we are available for emergency response to help minimize residual damage. Our certified IICRC technicians are experts in handling wet or flooded basements, drywall, ceilings, hardwood floors, carpeting and all building materials. Working with a professional restoration firm will help minimize your water damage and prevent the spread of mold or other airborne bacteria and odors.

Certified Techs Handle All Phases Of Flood Damage From Mitigation, Restoration to Reconstruction
Consumer Resources and Websites For Flood Guidance
EPA Mold Guide
Flood Insurance
Basement Flood Insurance
FEMA – Flood & Disaster Resources

Homeowner and Business owner Tips

• Contact a professional restoration company right away [ ​877-581-9176 ] for emergency and damage assessment. Your homeowners’ insurance policy requires you take action to minimize damages to your home.

• If you have safe access to your main water line, turn this off if you have broken or damaged plumbing

• Call your insurance company immediately

• If your home has been damaged through a storm, if possible place a tarp over interior contents for protection from further elements

• Keep children and family pets away from flood waters, which may contain harmful bacteria

• Do not turn on your homes electricity until your property has been inspected by a professional.